After-Hours Pediatric Telehealth Care with Hello Pediatrics!

 Caring Beyond Office Hours

At Cornerstone Pediatrics, we know children do not get sick on a schedule. When our office is closed, we have partnered with Hello Pediatrics, an after-hours telehealth service staffed by Board-Certified Pediatricians, to provide families with expert pediatric care from home.

This service may help your child receive timely pediatric guidance and avoid an unnecessary trip to urgent care or the emergency department when telehealth care is appropriate.

🚨 Emergency Information — Please Read First

If your child is experiencing a life-threatening emergency, call 911 or go directly to the nearest emergency department.

Local Pediatric Emergency Department

Children’s Hospital of The King’s Daughters
CHKD Emergency Center

601 Children’s Lane
Norfolk, VA 23507

Phone: (757) 668-7000

🧠 Mental Health or Substance-Use Emergency

If your child or another loved one is experiencing a mental health, suicide, or substance-use crisis, immediate support is available.

988 Suicide & Crisis Lifeline

Call or text 988

Available 24 hours a day, 7 days a week. Support is free and confidential.

The Trevor Project

The Trevor Project provides crisis support from counselors trained to support LGBTQ+ young people.

Text START to 678-678
Call 1-866-488-7386

Available 24 hours a day, 7 days a week.

Call 911 or go directly to the nearest emergency department if there is immediate danger, an active suicide attempt, violent behavior, severe intoxication, or an inability to maintain safety.

🩺 Urgent Concern When Our Office Is Closed?

Call Hello Pediatrics 

(757) 697-0534

Hello Pediatrics is available during evenings, weekends, and holidays to help determine the most appropriate next step for your child.

Hello Pediatrics Hours

Weekdays: 5:00 PM–Midnight

Weekends and Holidays: 12:00 PM–Midnight
After Midnight: Pediatric RN telephone triage, available 365 days a year

What to Expect When You Call

A Patient Care Coordinator will review your concern and help determine the appropriate next step.

Depending on your child’s needs, you may be:

• Scheduled for a telehealth visit with a Board-Certified Pediatrician 
• Directed to an urgent care center or emergency department 
• Connected with a Pediatric Registered Nurse after midnight 
• Advised to follow up with Cornerstone Pediatrics during regular office hours 

👩‍⚕️ Hello Pediatrics Telehealth Visits

Your child can be evaluated by a Board-Certified Pediatrician through a secure telehealth platform using a phone, tablet, or computer.

Telehealth may be appropriate for concerns such as:

• Fever 
• Cough, congestion, and other respiratory symptoms 
• Rashes 
• Vomiting or diarrhea 
• Pink eye 
• Minor injuries 
• Other appropriate acute illnesses 

The pediatrician may provide an assessment, diagnosis, treatment plan, follow-up recommendations, and a prescription when medically appropriate.  After the visit, Hello Pediatrics sends Cornerstone Pediatrics a visit summary, generally by the next business day. This allows us to maintain continuity of care within your child’s medical home.

Telehealth Billing

Hello Pediatrics bills your insurance directly for completed pediatrician telehealth visits, similar to an in-office visit.

Your insurance plan’s copay, coinsurance, or deductible may apply.

💵 After-Hours Service Fees

A $10 Patient Care Coordination fee applies when a Hello Pediatrics Patient Care Coordinator provides after-hours assistance and no pediatrician telehealth visit is completed.

A $20 Pediatric RN triage fee applies when clinical telephone triage is provided by a Pediatric Registered Nurse after midnight.

These fees:

• Are billed directly to you by Cornerstone Pediatrics 
• Are not billed to or covered by insurance 
• Apply only when the corresponding after-hours service is provided 
• Fees are due upon receipt and must be paid before your child's next appointment with our office

No Cornerstone Pediatrics coordination or RN triage fee is charged when your child completes a telehealth visit with a Hello Pediatrics pediatrician.

📬 Routine and Nonurgent Concerns

For routine administrative or nonurgent clinical concerns, please call Cornerstone Pediatrics during regular office hours or send a message through your child’s Patient Portal.

Appropriate portal requests include:

• Routine medication refill requests 
• Appointment questions 
• School, camp, or sports forms 
• Routine feeding, sleep, or developmental questions 
• Nonurgent follow-up questions 

Portal messages are reviewed during regular office hours and are generally answered within 2–3 business days.

Do not use the Patient Portal for urgent or emergency concerns.

🔍 Additional Resources

Our website also includes:

• Pediatric educational resources and trusted website links 
• Weight-based acetaminophen, ibuprofen, and diphenhydramine dosage charts 
• Mental health resources 
• Information about common childhood illnesses 

☎️ Other After-Hours Options

Many insurance plans offer a 24-hour nurse advice line at no additional cost.

Check the telephone number on the back of your child’s current insurance card.

Insurance nurse lines may provide general guidance, but they typically do not send Cornerstone Pediatrics a summary of the call, assessment, or recommendations.

We are committed to helping keep your child safe and healthy—even when our office is closed.