It is crucial when choosing a pediatric practice for your children that you have given serious consideration to the fit between the practice philosophies and your own. Excellent care happens when the physician and office staff are aligned with your family priorities and philosophies regarding care. We strive to share decision-making based on mutual respect.
Please read the following over carefully to be sure Dianne McNeill, MD and Cornerstone Pediatrics is a good fit for you and your children. We look forward to meeting you and forming a mutually rewarding relationship.
Prenatal visits can be done by telemedicine from the comfort of your home! These meetings are a great way to get to know your potential pediatrician and to get comfortable with our office and ask questions. But if you would prefer to visit the office, we can schedule an in person prenatal visit as well! Prenatal visits are not required, and there is no charge for these visits.
Dr. McNeill does not see newborns in the hospital. Instead, the experienced newborn hospitalists will determine the care your baby will receive there. As soon as you know when you are being discharged from the hospital, please call our office to schedule the baby’s first visit. We will arrange for the first visit within 1-2 days of discharge. Please be sure to let us know when you call if there are any concerning medical problems in the hospital, such as prematurity, jaundice or weight loss.
In this practice, every appointment is made with Dr. Dianne allowing a personal relationship to be built between the patient, the family, and the pediatrician. As your child grows, they are followed by their same pediatrician who knows their history as well as their personality. Also, every phone message, portal message, referral, specialist note and test is reviewed by Dr. McNeill.
As a solo practitioner, Dr McNeill is dedicated to improving and maintaining your child's health through preventative and integrative pediatric care. Dr. McNeill's mission for Cornerstone Pediatrics is to provide you with exceptional personalized quality care in a warm and friendly environment.
Our vaccine policy follows the schedule outlined by the AAP (American Academy of Pediatrics) and the CDC (Centers for Disease Control and Prevention). We believe the single most important preventative medical intervention is vaccines. We are happy at your child's well care visit to discuss vaccines, the science behind vaccines, your questions, concerns and our recommendations. Our goal is to work with you, not against you. We recognize that the choice to vaccinate may be an emotional choice for some parents, but as we feel so strongly about this issue- we do not accept patients whose parents refuse all vaccines. As a result, if your immunization philosophy differs from our view, we would ask that you choose another medical office for your child that aligns with your preferences and shares your medical philosophy.
We work hard to not overuse antibiotics. We educate families on appropriate use of antibiotics, but follow evidence-based guidelines. We do not automatically treat ear pain or a green snotty nose with antibiotics. We do not routinely prescribe antibiotics over the phone as we do not believe that is best practice. We will prescribe an antibiotic when we believe it is an appropriate treatment.
Please call our office number 757-410-9600 to schedule appointments. We do our best to accommodate same day sick appointments for our patients, but recommend that consults, chronic medical condition appointments be made in advance to best accommodate your child and Dr. McNeill's schedule.
Sometimes an appointment may not be needed. For questions and concerns you may have about your child's health, development and/or behavior, you can call our office during business hours and our nurse or our experienced medical assistants can triage your concerns, Well child visits may be scheduled up to 3-6 months in advance. Please call during routine office hours to schedule these appointments or send us a message on the patient portal!
We make every effort to meet the needs of our patients, we schedule both routine well visits and sick visit appointments during traditional business hours on Monday, Tuesday and Thursday. We highly recommend you call ahead to schedule an appointment. We see same day sick visits all day on Mondays, Tuesdays, Thursdays except Wednesdays, including Fridays. On Fridays, please call in the morning if your child needs to be seen that day. Please familiarize yourself with our office hours to see if they work for your family.
If your child is a patient of Cornerstone and you have concerns about your child being sick outside of regular business hours, you can call the office phone number at 757-410-9600. This phone number will be answered by the answering service who will contact our Anytime Pediatrics on call service. There is always a doctor on call 24/7 and you should never feel your child's care is uncovered. Many insurance plans also offer a On-Call service as noted on your insurance card. If it is a non urgent question that can wait until the next business day, please wait for normal business hours or send a message to our patient portal.
Please sure we participate with your insurance plan.
With the myriad of insurance plans available to our families, it is your responsibility to know the limits and coverage of your particular health insurance policy. We will do our best to assist you with insurance plan; however, if you have questions about your coverage, it is best to check with your specific insurance company.
We will ask you to bring your insurance card and ID at each visit, and please be prepared to pay any co-pays at the time of service.
Our office does not want you to be surprised by a bill, but we must always bill your health plan based on federal guidelines and the actual services provided.
Insurance co-pays are expected to be paid at the time of service. If you are unable to comply, you must work with our office prior to the visit to set up a payment plan.
Cornerstone Pediatrics is committed to making our billing process as simple and easy as possible.
For this reason, we ask that ALL patients provide a credit card on file with our office.
We will scan your card with a card reader. that will store your card number in a secure location in your electronic medical record. For security reasons, only the last four digits will be visible to our staff. Credit cards on file may be used to pay co-pays when you are seen in our office, including account balances after your insurance processes your claim.
We gladly reserve appointment times for you and appreciate that you have chosen Dr. Dianne and Cornerstone Pediatrics for your care. As a courtesy, we will remind you of your appointment by calling you prior to your scheduled date and time. If we cannot speak directly to you, we will leave a message. However, in the event your mailbox is full or your line is busy, our efforts to contact you may be unsuccessful. An appointment is a contract of time reserved for your treatment.
We respect our patients’ valuable time and we request the same courtesy from our patients. Please extend this courtesy should you need to cancel and/or reschedule your appointment. We reserve the right to charge for regular appointments cancelled or broken without advance notice of 24 hours. After three (3) “no shows” we reserve the right to discharge your family from our practice.
We understand sometimes things happen beyond your control that may cause you to be late. However, we reserve the right to ask you to reschedule if you arrive late for your appointment.